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Pottery Barn - Bought floor lamp; base disintegrated. they will not stand behind it.
contacts were fruitless as to any results. it took 4 contacts to receive any response over a period of 2.5 weeks, and they laid out many hoops to jump through re. original receipt, date, purchase number, store location, etc., and eventually referred me back to local...
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Company wrote 0 public responses to the review from Aug 28.
#1340523
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Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.

Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
I’m getting tons of emails from PotteryBarn@mail.potterybarn.com they are ridiculous! I’ve unsubscribed and the just get more frequent. Please help! Wtf
Company wrote 0 private or public responses to the review from Jul 15.
1.0
Details
Website
I didn't like
  • Receiving tons of spam
#1304040
Pottery Barn - Poor Customer Service
Pottery Barn - Poor Customer Service
We purchased two chairs, an ottoman, a slip covered sofa and a leather recliner from Pottery Barn. The slip cover on the sofa should never have left the manufacturer if they have any semblance of quality control. I was surprised to recieve statements from a bank as...
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Company wrote 0 private and 1 public responses to the review from Jun 21.
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I am so sorry to hear about the issues with your slipcover and have sent you a private message. I look forward to hearing from you. Thank you- Susan

2.1
I liked
  • Sales associates
I didn't like
  • Trying to pass problem to the manufacturer
  • Poor quality control
#1285377
Pottery Barn - Abbott Outdoor Island
The concrete top is extremely soft and subject to staining. The product literature says the top is sealed. Not so!!! We put a metal trivet on the island that has vinyl protectors on the feet and a week later there were indelible marks where the feet had sat. I've tried...
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Company wrote 0 private and 1 public responses to the review from Jun 02.
Anonymous
Pissed Consumer

Pottery Barn contacted us but they were unable to come up with a solution. They finally asked a bunch of unanswerable questions about the cause of the problem and then gave up...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello: Thank you for your review and I'm very sorry to learn about the condition of the table top. A private message has been sent with my contact information and I look forwa...

2.9
#1270223
Pottery Barn - Poorly made sofas
I ordered 2, 8' Chesterfield Sofas. Soon after the sofas were delivered I noticed that I was constantly trying to recreate the pleats on the top of both sofas. This is part of the email I sent to the salesperson that helped us spend our money. "...The sofas are...
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Company wrote 0 private and 1 public responses to the review from May 31.
BurlyLemur
BurlyLemur

My update is late in posting, I apologize. I received a full refund, including shipping, in the form of a store gift card. I had also been given the option of a discount.

Anonymous
Haag

Currently working w/ PB to resolve issue.

1.8
I didn't like
  • Horrendous customer service
#1268859
Pottery Barn - Hampstead Furniture
Pottery Barn - Hampstead Furniture
Pottery Barn - Hampstead Furniture
I ordered four Hampstead chairs and one table. Within the first month of delivery, the chairs' paint was chipping off. One chair was way worse than the others. I contacted the company and waited months for replacement chair. The chair was replaced, and guess what? It...
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Company wrote 0 private and 1 public responses to the review from May 28.
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm truly sorry to hear of the issues you have having with your Hamsptead outdoor furniture. It would be my pleasure to discuss this with you and have sent you a private messa...

2.8
I liked
  • How the products look in the beginning
  • Ease of purchase and contacted customer service
  • Style of the furniture
I didn't like
  • Quality of the product compared to price
#1265783
Pottery Barn - Worst purchasing experience
So far this is the worst experience when buying furniture and good luck to all of you if you need your items to be delivered. Pottery Barn has the worst customer service that I have experienced (this is no exaggeration). Pottery Barn has hundreds of horrible...
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Company wrote 0 private or public responses to the review from Apr 03.
1.0
I didn't like
  • I did not like
#1225685
Pottery Barn - High Dollar for Cheap Made in China
I have a Charlston Grand Sofa which I purchased many years ago, and I love the sofa. I already had two custom slipcovers for the sofa but wanted another in grey. I went into Pottery Barn, spoke with a sales associate and with their assistance, selected the fabric. When...
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Company wrote 0 private or public responses to the review from Mar 31.
1.6
I didn't like
  • Quality of product
  • Unresponsive customer service
#1223490
Pottery Barn - PB sofas made me sad
It was my dream to have PB furniture in a nice cozy house. We bought a bigger house in 2016, and I couldn't wait to order some sofas. After some research, I ordered 2 PB comfort sofas. I waited for 2 months, and they arrived in a good condition. However, the pretty...
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Company wrote 0 private or public responses to the review from Mar 28.
1.8
#1221466

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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Pottery Barn - Terrible customer service for damaged product
Ordered 3-piece sectional custom sofa. Waited over 10 weeks for it to be delivered. It arrived damaged. All three pieces of the sectional. Why? Because there was NO cardboard put around the top corners of the sofa and all were damaged. Either the fabric was torn or...
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Company wrote 0 private or public responses to the review from Mar 27.
2.1
I liked
  • Style of the furniture
I didn't like
  • Terrible solutions
  • Horrendous customer service
  • Damaged sofa
#1220490