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Pottery Barn - Hampstead Furniture
Pottery Barn - Hampstead Furniture
Pottery Barn - Hampstead Furniture
I ordered four Hampstead chairs and one table. Within the first month of delivery, the chairs' paint was chipping off. One chair was way worse than the others. I contacted the company and waited months for replacement chair. The chair was replaced, and guess what? It...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm truly sorry to hear of the issues you have having with your Hamsptead outdoor furniture. It would be my pleasure to discuss this with you and have sent you a private messa...

2.8
I liked
  • How the products look in the beginning
  • Style of the furniture
  • Ease of purchase and contacted customer service
I didn't like
  • Quality of the product compared to price
#1265783
Pottery Barn - Poor Customer Service
Pottery Barn - Poor Customer Service
We purchased two chairs, an ottoman, a slip covered sofa and a leather recliner from Pottery Barn. The slip cover on the sofa should never have left the manufacturer if they have any semblance of quality control. I was surprised to recieve statements from a bank as...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I am so sorry to hear about the issues with your slipcover and have sent you a private message. I look forward to hearing from you. Thank you- Susan

2.1
I liked
  • Sales associates
I didn't like
  • Trying to pass problem to the manufacturer
  • Poor quality control
#1285377
OK- Here is the scoop I was looking for a sleeper sofa and decided to see what the new Pottery Barn store had to offer. I was shown the PB Comfort couch and told that it can be a sleeper, in fact I was sold on the Deluxe Sleeper ($1,500 more than the other sleeper...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I want to first extend my sincerest apologies for the problems you are experiencing with this order. I'd like to look into this. Please email your order details to suppo...

I didn't like
  • Misleading sales person
#1250785
Pottery Barn - PB sofas made me sad
It was my dream to have PB furniture in a nice cozy house. We bought a bigger house in 2016, and I couldn't wait to order some sofas. After some research, I ordered 2 PB comfort sofas. I waited for 2 months, and they arrived in a good condition. However, the pretty...
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1.8
#1221466
Ordered a $1,400 table in April 2018. Estimated delivery May 26 - Jun 08. Have not received the table to date although my credit card has been charged. No tracking on my order- simply states "Estimated delivery May 26-June 08." Every time I call I am put on hold for a...
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#1304735
I ordered 4 items for my son's nursery: a convertible crib, toddler convertible kit, full bed convertible kit, and dresser June 13, 2018. I was told the dresser was in stock, the crib would be in shortly and conversion kits were on their way. Every time I called PB, i...
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2.5
I didn't like
  • Customer service
  • Delivery service
  • Never receiving an item and being told i did
#1323914
Show

Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.

Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
Pottery Barn - Hundreds of emails coming from PotteryBarn@mail.potterybarn.
I’m getting tons of emails from PotteryBarn@mail.potterybarn.com they are ridiculous! I’ve unsubscribed and the just get more frequent. Please help! Wtf
1.0
Details
Website
I didn't like
  • Receiving tons of spam
#1304040
Pottery Barn - Abbott Outdoor Island
The concrete top is extremely soft and subject to staining. The product literature says the top is sealed. Not so!!! We put a metal trivet on the island that has vinyl protectors on the feet and a week later there were indelible marks where the feet had sat. I've tried...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello: Thank you for your review and I'm very sorry to learn about the condition of the table top. A private message has been sent with my contact information and I look forwa...

2.9
#1270223
Ordered a triple sconce, Ashland item# 73-3176740 for my bathroom. My electrician broke one of the globes accidentally during installation. Called Pottery Barn customer service for a replacement globe and was told they do not provide replacement parts unless it...
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Anonymous
NeverShoppingAtPB

We also lost the hardware to our King Bed frame during a move, made several attempts and long waits on hold before even getting through to someone. They are unable to sell rep...

Anonymous
BR

PB said they would not sell me replacement wheels for my $500 office desk chair. One of the five wheels broke. The dimensions of the wheel are proprietary to PB, so I cannot b...

#371413

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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Pottery Barn Products and Services

All Pottery Barn Products
Buyer beware! Pottery barn claims to accept furniture returns within 30 days of delivery. HOWEVER, they make it VERY difficult to do so. I made the call within the week of receiving a sofa. I waited on the phone for at least 20 minutes .They assured me that the return...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I'm so sorry you have not been contacted to schedule your return. I have sent you a private message and I look forward to hearing from you. Thank you-Susan

#1286973