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1.6
Details
Pottery Barn review - Indio Outdoor collection is garbage
Pottery Barn review - Indio Outdoor collection is garbage
Pottery Barn review - Indio Outdoor collection is garbage
Pottery Barn review - Indio Outdoor collection is garbage
Pottery Barn review - Indio Outdoor collection is garbage
Pottery Barn review - Indio Outdoor collection is garbage
Whatever you do, don’t buy the Indio collection. Had mine for 6 months, it has warped and started flaking off almost all of the painted surfaces. The company won’t do anything about it including this store where I purchased it from (Mashpee Common, MA.). Both the...
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3 comments
Novah
#1733879

I am furious that there is nothing that can be done. My table is actually warping, and it's been outside max 3 months between late last summer, and this year, since naturally it ran late.

Horrible furniture, small wonder there is nowhere to review on their site. Customer Service is a joke.

How can you possibly have OUTDOOR furniture that can't withstand a few months outdoors??? We should start a class action suit against them!

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Review
#1522227 Review #1522227 is a subjective opinion of poster.
Product
Pottery Barn Outdoor Furniture
1.0
Details
As a previous employee of this company, I feel like it is important to express my concerns about this company and make customers aware of how terrible this company is: Training as a 'Work-From-Home Customer Service Representative' for this company is around 2-3 weeks....
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3 comments
Anonymous
#1735745

I wish I'd read this before I ordered a couple of armchairs. I shop at Wayfair mostly because they have outstanding customer service, but they don't have many leather chairs.

Can I complain to American Express? Thankfully I didn't sign up for their credit card.

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Review
#1582410 Review #1582410 is a subjective opinion of poster.
Reason of review
Poor customer service
3.9
Details
Pottery Barn review - BURROWING BUG Infested Dining Room Table
Pottery Barn review - BURROWING BUG Infested Dining Room Table
Pottery Barn review - BURROWING BUG Infested Dining Room Table

Update by user Jul 23

Pottery Barn contacted me and asked how I’d like to rectify the situation. Pottery Barn picked up the infested table, set up and replaced it with a brand new one. Excellent customer service!

Original review posted by user Jul 07

Our $2500 Pottery Barn Lorraine Dining Table has been infested with burrowing...
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2 comments
Charlette W
#1720806

Pottery Barn Customer Service was very professional and handled the matter within days, replacing defective table, and including delivery, taking away defective table and setting up the new one.

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Resolved
Review
#1579998 Review #1579998 is a subjective opinion of poster.
Pros
  • Actual product looked like it would be great
Cons
  • Bug infested
  • Damaged
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
  • Bug Infested Wood Products

Pottery Barn review: Abbott Concrete Patio Furniture - Poorly Sealed

1.6
Details
Pottery Barn review - Abbott Concrete Patio Furniture - Poorly Sealed
Pottery Barn review - Abbott Concrete Patio Furniture - Poorly Sealed
Pottery Barn review - Abbott Concrete Patio Furniture - Poorly Sealed
We bought an Abbott rectangular outdoor dining set, abbott coffee table, and two abbott end tables in 2017. A beautiful set of furniture. It took three deliveries (two of the dining room table had cracks) to get a table that was clear of cracks and chips. However, all (dining table, coffee table, and end tables) developed cracks within the first 18 months of use. Furniture is covered in the winter, and, if sealed appropriately, this shouldn't happen. Unfortunately, I believe this furniture line is defective, but Pottery Barn refuses to do anything about fixing the problem. We've spent significant money at this store over the years to furnish our house, but due to a lack of customer service response on this topic, I can no longer recommend Pottery Barn. Totally toxic experience.
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Review
#1603546 Review #1603546 is a subjective opinion of poster.
Product
Pottery Barn Table
Pros
  • Style of furniture
Cons
  • Customer service
  • Poor quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Service Experience
1.0
Details
Pottery Barn review - Indio Outdoor Furniture (Gray) - HORRIBLE QUALITY
Long-time customer with an extensive order history for the customer service reps to see, but they really do not care. Pottery Barn's Indio outdoor furniture is GARBAGE. Purchased two chairs in 2017, both had a ton of the gray paint chip off to a white color by 2018....
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Review
#1663922 Review #1663922 is a subjective opinion of poster.
Product
Pottery Barn Chair
Reason of review
Bad quality
Loss
$336
Preferred solution
Full refund
2.8
Details
Below in quotes is what I wrote to customer service - I sent it to both WS and PB. It outlines well the issue. Which is still not complete. As far as what is being referenced - on Sept 1, we went into one of the local stores and ordered a custom sectional and a chair...
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Review
#1709153 Review #1709153 is a subjective opinion of poster.
Product
Pottery Barn Sofa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.5
Details
We gave PB a second attempt and ordered a large piece of furniture- a sectional at $5,000. Last year we had a bad experience with PB delivery. It took us 3 months to receive a bed we ordered, then it finally arrived and it was damaged. But we gave PB the benefit of the...
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Review
#1723643 Review #1723643 is a subjective opinion of poster.
Product
Pottery Barn Pearce Fabric Sofa
Cons
  • Delivery window always late
Reason of review
Problem with delivery
Preferred solution
want delivery of my sofa on or before 12/13 the promised window
2.8
Details
I have purchased two Tallulah couches, one from the outlet near my house and one online. I’ve had them about 3 months and I can already see the signs of wear. The cushions have feathers in them ,but not a down proof cover ,so the feathers often come out and poke us....
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1 comment
Anonymous
#1750569

I totally agree!

Review
#1641562 Review #1641562 is a subjective opinion of poster.
Product
Pottery Barn Sofa
Pros
  • Great style
Cons
  • Quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Pottery Barn review: Manhattan Chair

1.2
Details
Pottery Barn review - Manhattan Chair
This chair was great when we first bought it, after a year the springs popped, they took it back for a repair, popped again months later. Finally Pottery Barn replaced this chair with a new, smaller version. After a few months the color started to fade, they took it back and stained it again, the stain didn't take, looked bad from the minute they brought it back. They refused to help any further. The chair is still very comfortable but looks terrible! Don't buy one, they will not stand behind this product!
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Review
#1667279 Review #1667279 is a subjective opinion of poster.
Product
Pottery Barn Chair
Cons
  • Terrible solutions
  • Quality of product
Reason of review
Damaged or defective
Loss
$1599
Preferred solution
Full refund

Contact Pottery Barn Customer Service

Website:
Mailing Address:
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
All Pottery Barn Contacts

Pottery Barn Products and Services Reviews

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Latest Question

Pottery Barn Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
In August ordered a custom slip covered sofa and arm chair, and curtains to match and extra fabric to upholster some other pieces to match. Delivery was scheduled for October, but ok, I expected to wait a bit. The day before scheduled delivery I got a call confirming...
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Review
#1716028 Review #1716028 is a subjective opinion of poster.
Service
Pottery Barn Delivery Service
Cons
  • Unresponsive customer service
Reason of review
Problem with delivery
Loss
$4500
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service
  • Pottery Barn Complaints
  • Pottery Barn Doesn t Care