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Pottery Barn couches are garbage!
Pottery Barn couches are garbage!
Three months into the Pottery Barn Pearce sofa slipcovered in "performance tweed" and $3800 later it looks like a $10 sweater that you have to shave all the time cause it only cost $10. Was told to shave it once by a store worker then by customer service. Blasted them...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please accept my apologies for the delay of your replacement sofa. I would be more than happy to look into this and provide some more information. A private message has been s...

1.9
#1100458
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
I bought a $5000 Cameron Roll Arm sectional with grade D slipcovers. After barely sitting on them for 6 months the fabric pilled terribly. Pottery Barn replaced them with worse slip covers only this time they took almost 9 months to get a resolution. The fabric is...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I'm very sorry this has happened with the fabric on your Cameron sectional and would like to help. A private message has been sent to you with additional information an...

2.9
#1146330
Pottery Barn - Misrepresented safety of product
Pottery Barn - Misrepresented safety of product
Pottery Barn - Misrepresented safety of product
Sophia blue crackled plates not microwave or dishwasher safe in that they stain the food into the crackles with the heat...I have tried washing in sink after soaking with soapy water and just tried rewashing them in dishwasher over time but not helpful. I thought that...
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1.5
I didn't like
  • Poor quality
  • Misleading description
#1184858
On 10/5/2017 I ordered what I thought was a deal on a couch for approximately $1500 as it was emailed to me in a marketing email. After the order, I looked at other couches at PB and they were closer to $5,000 so I took a closer look at my order and realized that it...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Allyse, and I am a Social Media Team Lead for Pottery Barn. I would be happy to assist you with this issue. Please email me at potterybarnservice@wsgc.com wit...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Good Evening. My name is Allison, and I am a Social Media Team Lead for Pottery Barn. I've sent you a private message containing my contact information so I can assist you w...

1.8
#1127683
Pottery Barn - No one care once you received order
Pottery Barn - No one care once you received order
I order logan office furniture set with two cabinets, two hutch and one desk in HEWN OAK finish. I received furniture and it is good quality but one cabinet has different color shade. I emailed customer service with pictures. Two days later they replied that they...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Allison and I have sent you a private message. I have included my direct contact information, please get back to me at your earliest convenience. I hope to ...

3.1
#1103779
I purchased two chairs in October that were delivered with a defect on one of the chairs. We didn't notice it until the delivery guys were gone. I requested a replacement. On three occasions, the new chair was not delivered, after I waited at home for the delivery. No...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I am sorry to hear of this experience. I have sent you a private message with instructions on how to contact me to get this all cleared up for you. Thanks! WilliamPotter...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I am sorry to hear of the difficulties you had with your chairs, and with getting a refund for your return. I would be happy to help with ensuring you are refunded what ...

1.0
I didn't like
  • Defective merchandise
  • Billing policy and the lies from customer service
  • Delivery delay
#1182203
I purchased Christmas lights that were incorrectly packaged so that they were a tangled mess when I received it. I spent hours trying to untangle it and couldn't. I decided to return the item, and after speaking with 5 different customer service agents - each one less...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello: I'm so sorry the lights were delivered to you in this condition and for the experience you had when you called to return them. A private message has been sent to you w...

#1150459
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Pottery Barn - Unhappy Customer
Hi, I completely understand what you are going through. I purchased a bed in Nov 2016 and still have not received it in satisfactory condition. I have paid for this bed in full months ago and I have received 3 bad deliveries where the wood was completely cracked,...
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1.0
I didn't like
  • Bad quality
  • Rude customer service
  • Poor customer service
#1015470
This past summer we ordered a number of items from PB, we spent over $15k. Almost every item we ordered came in last or even worse NOT AT ALL. We Still waiting for a peice of our sectional that is about two months over due. We call and know one seems to know what’s...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

My name is Katie from the Pottery Barn Social Media Team and I am so very sorry you have not received your sectional by now. A private message has been sent to you for more i...

Contact Pottery Barn

Mailing Address:
Pottery Barn?
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
Phone:
(888) 779-5176
More
This makes 2 years in a row that I have spent large amount of money with POTTERY BARN and once again they have screwed up the order. Unfortunately, this year it was a large present going to our child from Santa so now it has screwed up EVERYTHING!! I have TWO phones...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello: I'm so very sorry that your order was incorrect and for the service you received when you called for assistance. If you send your order information to support@pottery...

Anonymous
no

I only wish I had seen your review sooner. I am having the same experience. HORRIBLE, HORRIBLE customer service. I have placed my order over a week ago and my order is no...

1.0
I liked
  • Product
  • Will never shop with them again
I didn't like
  • Defective merchandise
  • Unresponsive customer service
  • No follow up
#1153532