filters
State:
Show
City:
Show
Product:
Show
OK- Here is the scoop I was looking for a sleeper sofa and decided to see what the new Pottery Barn store had to offer. I was shown the PB Comfort couch and told that it can be a sleeper, in fact I was sold on the Deluxe Sleeper ($1,500 more than the other sleeper...
Read more
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I want to first extend my sincerest apologies for the problems you are experiencing with this order. I'd like to look into this. Please email your order details to suppo...

I didn't like
  • Misleading sales person
#1250785
Ordered a triple sconce, Ashland item# 73-3176740 for my bathroom. My electrician broke one of the globes accidentally during installation. Called Pottery Barn customer service for a replacement globe and was told they do not provide replacement parts unless it...
Read more
Anonymous
NeverShoppingAtPB

We also lost the hardware to our King Bed frame during a move, made several attempts and long waits on hold before even getting through to someone. They are unable to sell rep...

Anonymous
BR

PB said they would not sell me replacement wheels for my $500 office desk chair. One of the five wheels broke. The dimensions of the wheel are proprietary to PB, so I cannot b...

#371413
Pottery Barn - Hampstead Furniture
Pottery Barn - Hampstead Furniture
Pottery Barn - Hampstead Furniture
I ordered four Hampstead chairs and one table. Within the first month of delivery, the chairs' paint was chipping off. One chair was way worse than the others. I contacted the company and waited months for replacement chair. The chair was replaced, and guess what? It...
Read more
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

I'm truly sorry to hear of the issues you have having with your Hamsptead outdoor furniture. It would be my pleasure to discuss this with you and have sent you a private messa...

2.8
I liked
  • Ease of purchase and contacted customer service
  • How the products look in the beginning
  • Style of the furniture
I didn't like
  • Quality of the product compared to price
#1265783
Pottery Barn - Poor Customer Service
Pottery Barn - Poor Customer Service
We purchased two chairs, an ottoman, a slip covered sofa and a leather recliner from Pottery Barn. The slip cover on the sofa should never have left the manufacturer if they have any semblance of quality control. I was surprised to recieve statements from a bank as...
Read more
PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I am so sorry to hear about the issues with your slipcover and have sent you a private message. I look forward to hearing from you. Thank you- Susan

2.1
I liked
  • Sales associates
I didn't like
  • Trying to pass problem to the manufacturer
  • Poor quality control
#1285377
I ordered 4 items for my son's nursery: a convertible crib, toddler convertible kit, full bed convertible kit, and dresser June 13, 2018. I was told the dresser was in stock, the crib would be in shortly and conversion kits were on their way. Every time I called PB, i...
Read more
5.0
I didn't like
  • Delivery service
  • Never receiving an item and being told i did
  • Reliability of representatives
#1323914
Pottery Barn - PB sofas made me sad
It was my dream to have PB furniture in a nice cozy house. We bought a bigger house in 2016, and I couldn't wait to order some sofas. After some research, I ordered 2 PB comfort sofas. I waited for 2 months, and they arrived in a good condition. However, the pretty...
Read more
1.8
#1221466
I wanted to buy a gift for my nephew's upcoming birthday and my sister advised if you sign up by email with Pottery Barn Kids you will get 15% discount on your purchase. I went to the Pottery Barn Kid's website and sure enough they displayed the offer. However in tiny...
Read more
#1341323
They constantly change the shipping date. The shipping date has been changed 5 x already. What is the point of showing something instock with a date if you are going to keep changing it. If you check online for the item. It shows a delivery date much sooner than what I...
Read more
Anonymous
Deirdre

Terrible customer service

1.9
I didn't like
  • Misleading description
  • Poor excuses from customer service
  • Poor excuses
#1343347
The Pottery Barn website placed a duplicate order for a $500 wedding registry item. I received the emails and called customer service with 5 minutes to cancel. Talked with multiple customer service reps to try to resolve. The answer was consistent. We can't stop the...
Read more
1.0
#1379402

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
More
I ordered 2 chandeliers from Potery Barn about a week ago and I get an email yesterday stating that my items have been canceled, my money will be returned, and here have a 20% coupon (you can almost always get a 20% coupon from this site and this one, like the others,...
Read more
1.0
#1374428