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OK- Here is the scoop I was looking for a sleeper sofa and decided to see what the new Pottery Barn store had to offer. I was shown the PB Comfort couch and told that it can be a sleeper, in fact I was sold on the Deluxe Sleeper ($1,500 more than the other sleeper...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello-I want to first extend my sincerest apologies for the problems you are experiencing with this order. I'd like to look into this. Please email your order details to suppo...

I didn't like
  • Misleading sales person
#1250785
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
Pottery Barn - Cameron Sectional... Fabric Pills worse than a cheap suit
I bought a $5000 Cameron Roll Arm sectional with grade D slipcovers. After barely sitting on them for 6 months the fabric pilled terribly. Pottery Barn replaced them with worse slip covers only this time they took almost 9 months to get a resolution. The fabric is...
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Anonymous
Sarah b

Was there ever a resolution?

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,I'm very sorry this has happened with the fabric on your Cameron sectional and would like to help. A private message has been sent to you with additional information an...

2.9
#1146330

Featured

Pottery Barn couches are garbage!
Pottery Barn couches are garbage!
Three months into the Pottery Barn Pearce sofa slipcovered in "performance tweed" and $3800 later it looks like a $10 sweater that you have to shave all the time cause it only cost $10. Was told to shave it once by a store worker then by customer service. Blasted them...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Please accept my apologies for the delay of your replacement sofa. I would be more than happy to look into this and provide some more information. A private message has been s...

1.9
#1100458
Pottery Barn - PB sofas made me sad
It was my dream to have PB furniture in a nice cozy house. We bought a bigger house in 2016, and I couldn't wait to order some sofas. After some research, I ordered 2 PB comfort sofas. I waited for 2 months, and they arrived in a good condition. However, the pretty...
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1.8
#1221466
Pottery Barn - High Dollar for Cheap Made in China
I have a Charlston Grand Sofa which I purchased many years ago, and I love the sofa. I already had two custom slipcovers for the sofa but wanted another in grey. I went into Pottery Barn, spoke with a sales associate and with their assistance, selected the fabric. When...
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1.6
I didn't like
  • Unresponsive customer service
  • Quality of product
#1223490
Pottery Barn - Terrible customer service for damaged product
Ordered 3-piece sectional custom sofa. Waited over 10 weeks for it to be delivered. It arrived damaged. All three pieces of the sectional. Why? Because there was NO cardboard put around the top corners of the sofa and all were damaged. Either the fabric was torn or...
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2.1
I liked
  • Style of the furniture
I didn't like
  • Damaged sofa
  • Terrible solutions
  • Horrendous customer service
#1220490
Pottery Barn - Misrepresented safety of product
Pottery Barn - Misrepresented safety of product
Sophia blue crackled plates not microwave or dishwasher safe in that they stain the food into the crackles with the heat...I have tried washing in sink after soaking with soapy water and just tried rewashing them in dishwasher over time but not helpful. I thought that...
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1.5
I didn't like
  • Poor quality
  • Misleading description
#1184858
Pottery Barn - Worst purchasing experience
So far this is the worst experience when buying furniture and good luck to all of you if you need your items to be delivered. Pottery Barn has the worst customer service that I have experienced (this is no exaggeration). Pottery Barn has hundreds of horrible...
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1.0
I didn't like
  • I did not like
#1225685
On 10/5/2017 I ordered what I thought was a deal on a couch for approximately $1500 as it was emailed to me in a marketing email. After the order, I looked at other couches at PB and they were closer to $5,000 so I took a closer look at my order and realized that it...
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PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Hello,My name is Allyse, and I am a Social Media Team Lead for Pottery Barn. I would be happy to assist you with this issue. Please email me at potterybarnservice@wsgc.com wit...

PotteryBarnSocialTeam
PotteryBarnSocialTeam
Pottery Barn Verified Representative

Good Evening. My name is Allison, and I am a Social Media Team Lead for Pottery Barn. I've sent you a private message containing my contact information so I can assist you w...

1.8
#1127683

Contact Pottery Barn

Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
(888) 779-5176
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Purchased a very expensive leather sectional (custom) just because it was leather. Was not told there is black fabric on all sides and on back of cushions so they cannot be flipped. Spent hours in store and online working with designer. Just hate it. They had a...
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#1237165