Most helpful reviews first
Ordered a triple sconce, Ashland item# 73-3176740 for my bathroom. My electrician broke one of the globes accidentally during installation. Called Pottery Barn customer service for a replacement globe and was told they do not provide replacement parts unless it...Read more
Company wrote 0 private or public responses to the review from Dec 30, 2012.
OK- Here is the scoop I was looking for a sleeper sofa and decided to see what the new Pottery Barn store had to offer. I was shown the PB Comfort couch and told that it can be a sleeper, in fact I was sold on the Deluxe Sleeper ($1,500 more than the other sleeper...Read more
Company wrote 0 private and 1 public responses to the review from May 08.
I didn't like
- Misleading sales person
Pottery Barn is the worst company to deal with in regards to cancelling an order, having items ship, etc. I've had the absolute WORST experiences with them and will never shop there again. 1. We order the Seabury 3-piece sectional on 8/10 that said 8-12 weeks to be...Read more
Company wrote 0 private or public responses to the review from Dec 05.
I didn't like
- Customer service for returns
- Will never shop with them again
I ordered some furniture at the beginning of September. I received part of the order on time, but have had an absolute headache trying to get the sofa and loveseat. Every time I call customer service I get the run around. I even tried sending an e-mail --- and I got no...Read more
Company wrote 0 private or public responses to the review from Oct 21.
I placed two orders, one from PB Kids and one from PB Teen. I never received my items from PB Kids, instead I received someone else's order with their shipping label, items and order form in the box I recieved. I contacted PB the same evening with no resolution as the...Read more
Company wrote 0 private or public responses to the review from Dec 01.
Purchased a cabinet in June. It was backordered what was originally Sept. It was paid for in August. They have now attempted to deliver 4 times each with a massive issue on their end. The first didn't schedule it til Oct 4th (note I paid for it 1 month BEFORE THAT)....Read more
Company wrote 1 private and 0 public responses to the review from Nov 21.
I ordered plates for Thanksgiving on October 26, 2018. Checked status for days online. Same message - order in process. I called Customer Service on 11/5 asking the status. The rep I spoke with assured me she would get it straightened out and took my phone and email...Read more
Company wrote 0 private or public responses to the review from Nov 07.
This is my second HORRIBLE experience with Pottery Barn. This time, I ordered a Raleigh Upholstered bed that was delivered 6 weeks later than they promised. I had guests coming and had gotten rid of my previous furniture, so they slept on a mattress on the floor. I...Read more
Company wrote 0 private or public responses to the review from Dec 04.
I purchased a Jake sectional with a the premium basket weave fabric. The initial delivery of the couch was delayed by almost four weeks. Fine, sometimes these things happen. However, from the first day, I noticed that the cushions sagged horribly, however, I chalked it...Read more
Company wrote 0 private or public responses to the review from Oct 16.
I ordered four Hampstead chairs and one table. Within the first month of delivery, the chairs' paint was chipping off. One chair was way worse than the others. I contacted the company and waited months for replacement chair. The chair was replaced, and guess what? It...Read more
Company wrote 0 private and 1 public responses to the review from May 28.
- How the products look in the beginning
- Ease of purchase and contacted customer service
- Style of the furniture
I didn't like
- Quality of the product compared to price
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