New Reviewer

Broken items

I have received broken orders twice lately . When I called to talk with customer service I was on hold for a really long time. This has happened to other people too. You don't have return service where the item can be packed up and put on the front porch to be picked up. One of my damaged items was a big box and would be very awkward to take to USPS. Customer service said they would give us a return paper to print and put on packages for return. No return label was sent for both of our items. Returning was very difficult and happening frequently.
View full review
ID
#3878157 Review #3878157 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order/dhipping

I needed to change from home delivery to store pick up. I was told this order was placed for home and it couldnt be changed. The date for home delivery is after Christmas(30) and I need it before then. Thought if I could pick it up I could receive it earlier.
View full review
ID
#3150882 Review #3150882 is a subjective opinion of poster.
Preferred solution
Change delivery location and date. Will there still be shipping charges if picked up at the store!

Terrible service

I gave 2 stars because I actually do like the furniture. However, the process of getting it has been a nightmare that still has not ended. I ordered a sectional and two couches in July. Delivery was estimated to be between mid October and early November. It wasnt. The...
View full review
ID
#3125041 Review #3125041 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Still Waiting