Latest review first
Immediately following a wrong sized order and realizing my mistake I called to cancel and was refused. I had to wait 30 minutes for the customer service dept. to open and called at that time. Said my order could not be cancelled, it had already gone to the warehouse...Read more
Company wrote 0 private or public responses to the review from Sep 14.
My wife wanted a pottery barn sofa and changeable covers($7000.00). We went to the store in mass. Saw what she wanted and was told she also would get a gift certificate to use later. We went back later and bought it. Again informed about the certificate. Since we were...Read more
Company wrote 0 private or public responses to the review from Sep 11.
I didn't like
- Fact that nobody informed use of their policy
- Terrible solutions
Full story can be found here: https://www.reddit.com/r/potterybarn/comments/9cyk5h/garbage_customer_service/ tl;dr: Ordered desk in April. Desk top was cracked on every one of three attempted deliveries over 3 months You cannot contact Customer Service Supervisor....Read more
Company wrote 0 private or public responses to the review from Sep 04.
I didn't like
- Ability to resolve problems
- Customer service responsiveness
They constantly change the shipping date. The shipping date has been changed 5 x already. What is the point of showing something instock with a date if you are going to keep changing it. If you check online for the item. It shows a delivery date much sooner than what I...Read more
Company wrote 0 private or public responses to the review from Aug 31.
I didn't like
- Poor excuses
- Misleading description
- Poor excuses from customer service
I wanted to buy a gift for my nephew's upcoming birthday and my sister advised if you sign up by email with Pottery Barn Kids you will get 15% discount on your purchase. I went to the Pottery Barn Kid's website and sure enough they displayed the offer. However in tiny...Read more
Company wrote 0 private or public responses to the review from Aug 28.
contacts were fruitless as to any results. it took 4 contacts to receive any response over a period of 2.5 weeks, and they laid out many hoops to jump through re. original receipt, date, purchase number, store location, etc., and eventually referred me back to local...Read more
Company wrote 0 public responses to the review from Aug 28.
I bought a shoe rack from Pottery Barn online. After unpacking the pieces I realized that the hardware and allen wrench were missing. I called customer service and they said that they would send another one and to repack and return the one without the hardware. Well,...Read more
Company wrote 0 private or public responses to the review from Aug 25.
We found the set we had been searching for and finally decided to make the purchase. We found the same exact set within 10 days of delivery for $1600 cheaper at their outlet store. It turns out that this product is overstocked and was in the outlet as brand new, first...Read more
Company wrote 0 private or public responses to the review from Aug 22.
Purchased at various times $800 worth of luminaire candles and some came defective. They replaced the ones that were defective and credited me for all but the last one I had to return. I disputed the charge even after the rep on the phone saw where the error happened....Read more
Company wrote 0 private or public responses to the review from Aug 20.
I purchased a rug in May. I received the wrong rug and returned it. Even though I paid for it with a CC the store told me because I'd ordered it online I would either have to get a store credit or they could issue me a check. Not wanting a credit for $1200.00 I opted...Read more
Company wrote 0 public responses to the review from Aug 15.
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