New Reviewer

False Advertising

I ordered stockings on cyber Monday for my daughter's first Christmas. It said to 'checkout today for delivery Dec 6th- Dec 9th'. I never get a confirmation email but my card was charged. So I reach out to customer service and get my order number to look it up. The stockings are backordered until the end of April next year!!! Nowhere on the site did it say backordered. I expected to have them the beginning of December like it said on the page. I spent over $100 on these and won't even have them for my daughter Christmas morning. I will not be shopping Pottery Barn again.

User's recommendation: Beware of Hidden Backorders!!

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2 comments
#2101645

Same here!

#2101647
@PissedConsumer2101645

I ordered stockings before the a Black Friday Sale, had them delivered and one was printed with name way off centered. Assured a replacement was being sent out.

Ten days later still nothing, called and found out no longer in stock but could replace with a different color. I have 7 other , all green with ivory cuff .

Funneled through multiple at home agents with little or no concerns for their customer. Never again will I buy anything from this company

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ID
#3117435 Review #3117435 is a subjective opinion of poster.
New Reviewer

Buying from PB Leaves You with Broken Furniture

I ordered a bed from PB that was delivered late. While customer service did address the late delivery, only a few months later one of the metal legs on the bed I ordered bent. PB ordered a replacement part that won't arrive for at least six months. In the meantime, I've been told that by ordering the part they went "above and beyond" and have offered no solution for the lopsided bed I am sleeping on. This is one of the worst experiences I've ever had buying furniture and would not recommend PB or any other Williams Sonoma brand to anyone.

User's recommendation: Don't buy from PB. You are paying a premium price for nonexistent customer service.

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ID
#3037234 Review #3037234 is a subjective opinion of poster.
Pros
  • Trendy
Cons
  • Reward points were not applied or defective product
  • Customer service not willing to resolve unhappy customer
  • Horrible quality and value
Preferred solution
Full refund
New Reviewer

Still Waiting

I ordered two pieces of furniture over five months ago and am still waiting. They both say "ready to schedule" but nobody knows where my furniture is. Every customer service rep I talk to has a different answer for me. It sounds like they finally have an answer and have offered me a 15% store credit - but not until my items are delivered. WHICH THEY STILL DONT KNOW WHEN.

User's recommendation: I still love everything Pottery Barn I own, but will only be shopping IN STORE.

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ID
#3002786 Review #3002786 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Dissatisfied

I ordered the Carlisle sofa, yes like so many others the delivery was shifted 3 times. It finally came 5 months on, I loved the look but it was not the color of the swatch but close , I just decided to go with it. I am not happy with it, its very uncomfortable despite having ordered the down filling. Every time I spoke to someone in pottery barn they would refer to the sofa as Oh the Carlisle, so beautiful it was almost like a code for the staff. The fabric pulls easily, not impressive. It was fairly expensive but I hope it gets more comfortable.

User's recommendation: Check reviews thoroughly, although I struggled.

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1 comment
#2113563

I too, bought the Carlisle Sofa. It is the most uncomfortable sofa I have ever had.

The notch at the seam, on the back, isn’t there, it looks like a bus seat, with binding glued on. The cushion latches, are in the wrong place and the cushion doesn’t pop back up when you get up. The fabric stays wrinkled, where you sit.

Over all, I think it is very low quality with a high price tag. This is my first and last purchase from Pottery Barn.

ID
#2984758 Review #2984758 is a subjective opinion of poster.
Location
Everett, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Using Lone Star Shipping for Texas deliveries

Lone Star shipping out of Texas is not delivering package on time. The tracking of my two packages showed both scanned minutes apart arriving into their Fort Worth depo/warehouse (?). Only one package scanned out for delivery on Fri, 10/1/21. The other was never...
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ID
#2929979 Review #2929979 is a subjective opinion of poster.
Cons
  • Non delivery
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lone Star Shipping in Texas delays deliveries unnecessarily

Lone Star shipping out of Texas is not delivering package on time. The tracking of my two packages showed both scanned minutes apart arriving into their Fort Worth depo/warehouse (?). Only one package scanned out for delivery on Fri, 10/1/21. The other was never...
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ID
#2929947 Review #2929947 is a subjective opinion of poster.
Location
Haslet, Texas
New Reviewer

Pilling on performance tweed

I too bought a high end couch wish someone had told me the fabric might pill it looks terrible! I have had very poor customer service in the past so wasnt sure if I wanted the aggravation of even calling!! Very disappointing . I Like the couch horrible fabric. Not sure I would but from them again they arent honest with customers.

User's recommendation: Don’t buy !

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ID
#2918818 Review #2918818 is a subjective opinion of poster.
Cons
  • Post-purchase customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Timing

Got a defective custom couch and recliner ...Took months for them to finally agree to pick them up and give me a refund. Took a few months for me to hopefully get my refund. It's been over a year and haven't received check in the mail yet. Horrible company..
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ID
#2905632 Review #2905632 is a subjective opinion of poster.
Location
Cape Elizabeth, Maine
New Reviewer

Horrible customer service

I used a reward certificate as my payment method. They still charged my card. They refused to issue a refund and were only willing to send me a store credit voucher. I dont want to buy anything else from this place ever! This is not the 1st time Ive had issues with pottery barn BUT it will definitely be my last! Save yourself a headache shop elsewhere!!

User's recommendation: Don’t shop here.

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ID
#2877010 Review #2877010 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

My point

I want my pottery barn points. I have spent a lot of money. Because you change banks doesnt mean the customers should half to wait or not get any answers. Ive been a customer for over 10 yrs.
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ID
#2866831 Review #2866831 is a subjective opinion of poster.
Location
Corona, California
New Reviewer

Order coming later than expected so have to change shipping address

Automated says they are open but message says they are closed. Item 316352****40 Since receiving later than I thought (ordered Aug 23, 2021) I need to change shipping address

User's recommendation: Takes too long to receive personalized items.

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ID
#2839605 Review #2839605 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Help in making a purchase

Too bad Pottery Barn doesnt offer split king sets or the ability to buy individual pieces. I need split king sheets.

User's recommendation: Nice looking products but not the size I need.

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ID
#2831762 Review #2831762 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Terrible shipping, mediocre product

I ordered this item in June. I only just received it today (August 27,) after being told a half dozen other delivery dates between June and now. It arrived today in a battered, UNTAPED box, open, and the item was not wrapped in any kind of protective wrapping whatsoever. It was just loose in the box, as if someone had tossed it in there as an afterthought, and because the box was basically open, the item was dirty. The item, even if it was clean, is of mediocre quality; it looks and feels cheap and is not of the quality I'd expect from Pottery Barn. Because you shipped it so carelessly, I will have to clean it before I can use it. last order from Pottery Barn.

User's recommendation: PB quality is a thing of the past. Avoid!

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ID
#2816977 Review #2816977 is a subjective opinion of poster.
Cons
  • Shipping delivery all terrible
Preferred solution
Price reduction
New Reviewer

Missing order

Missing duvet order Order Number: 316223****27 This is a lost order. I bought it on Aug 10 2021 Please resend me the order.
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ID
#2811877 Review #2811877 is a subjective opinion of poster.
Loss
$109
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Haven’t Delivered

Update by user Sep 07, 2021

Pottery barn has not delivered my product or resolved the problem

Original review posted by user Aug 15, 2021
Pottery barn said my slats will be delivered Nov 14, 2012. That will be 10 months of waiting and they have told me that twice before.

User's recommendation: Don’t purchase furniture.

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ID
#2777425 Review #2777425 is a subjective opinion of poster.
Location
Austin, Texas