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I received a $75 and a $200 reward certificate through the Pottery Barn credit card reward program. I never used their certificate before but I keep getting emails with the certificate number and expiration date.

One day I decided to use the certificates, purchased something for $91 dollars and used my $75 and part of my $200. I input in the certificate number in the pottery barn website and it tells me I have $184 remaining on the $200 certificate. I am like wonderful so I checked out. A month later I wanted to purchase another item and found out my $200 certificate has been used.

I called and inquired that the certificates are one time use! They said it was on the paper certificate they printed with the statements?! Nowhere in the numerous emails they sent me have stated this and nowhere in their website did it note the remaining balance will be void when I check out. Who looks at paper statements nowadays?!

I make my payment online and get my certificate number via the numerous email they sent me. This is definitely a scam and I am sure I am not the only person who got screwed with this. I called them and they said there is nothing they can do. I am sure there is something they can do!

They can give me back my certificate also put additional warnings on website and emails.

I am very disappointed that a big corporation like pottery barn would run such a scam. Very poor customer experience.

Reason of review: Poor customer service.

Monetary Loss: $184.

Pottery Barn Cons: Poor excuses, Reward certificate scam.

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