Not resolved

I ordered a bed and dresser from Pottery Barn that clearly stated a certain sale price. I called and spoke to 4 different customer service representatives throughout my wait time from March 29-June 14.

Each time a customer service rep told me a different date that my furniture would ship. I never received my furniture (2 months later!!) The last call I made on June 14 (almost 3 months after purchase) , the supervisor finally told me that the price I originally paid was not correct and that it was a MISTAKE on their end!! She told me that it was supposed to be more than twice the amount. She said I would have to pay the difference to receive my furniture.

I have an email and website statement that clearly states the original purchase and price. NOW they are trying to tell me that I have waited almost 3 months for furniture they were never going to send me!!! This has been a waste of a lot of time, money and overall aggravation!!

THIS CANNOT BE RIGHT. My complaint has been filed with BBB.

Product or Service Mentioned: Pottery Barn Furniture Set.

Reason of review: Problem with delivery.

Company wrote 0 public responses to the review from Jun 14, 2016.
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