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2.5

I gave 2 stars because I actually do like the furniture. However, the process of getting it has been a nightmare that still has not ended.

I ordered a sectional and two couches in July. Delivery was estimated to be between mid October and early November. It wasnt. The time frame passed - no info came from PB.

I called on numerous occasions only to get different stories from different people. No one seemed to know which end was up. They ended up splitting the delivery with two pieces arriving at the end of November and the last piece, my loveseat, arriving today - Dec 4.

I thought this fiasco was finally over until I realized that there were no back cushions on my couch!!

I spent ab hour today on the phone, only to be told that someone would be contacting me within 3 days. Meanwhile, they have my money and after 6 months of waiting, I still dont have what I paid for.

Location: Brooklyn, New York

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