I have long been a fan of Pottery Barn. I have decorated my whole house with their items.
I would dismiss the cost because they do carry high quality furnishings. However, lately the prices seem extreme. Pillow covers that are $50 a piece?! Also some of my more recent purchases have arrived damaged.
I tried to exchange a pillow cover that had the zipper torn out of it and was told "maybe you need to learn how to sew." I was also excited when they announced cutting their shipping charges. It seems like the shipping fees have gotten higher.
I have begun to look at other stores for merchandise. I love their collections but am tired of the prices and am tired of their customer service.
Review about: Pottery Barn Shipping Service.
Monetary Loss: $3.