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2.9

Lone Star shipping out of Texas is not delivering package on time. The tracking of my two packages showed both scanned minutes apart arriving into their Fort Worth depo/warehouse (?).

Only one package scanned out for delivery on Fri, 10/1/21. The other was never scanned out. Yet the box that went out was scanned back in as local delivery delay (I live in Roanoke which is Fort Worth). They show hours on Saturday, but my packages are showing to be delivering on Monday.

It seems odd how they scanned one and not the other. I feel the packages never left there. Bad choice of a shipping company. Pottery Barn, you might want to look into this.

I am unhappy and will have to rethink ordering if this is the shipper you choose to use. I tried the shipping company and they closed at 1pm(Sat,10/2). I then called Pottery Barn and filed a complaint, but I wanted it in writing so you will hopefully look into this company. They have a number of complaints with the Better Business Bureau .

You're making a number of customers frustrated and mad. If you made it possible to pick dishes that are boxed in fours at the store, or ship to store orders for pickup and save the shipping like other large companies. I could understand furniture delivering this way not just dishes. What happened to USPS or UPS?

It would have been less aggravation then this. Such a large company, but I feel like the consumer doesn't matter, just our money.

User's recommendation: Pottery Barn shipping in Texas.

Preferred solution: Let the company propose a solution.

Pottery Barn Cons: Non delivery.

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