Pottery Barn forgot twice to apply the loyalty reward. They sent me from their customer service to their bank (community).
They all agreed something went wrong, but no one could take ownership to make the decision to solve the matter. I called 4 times, each call taking ages to at last talk to someone (you get a machine for the first minutes) and sent 2 emails.
The customer service is appalling, very impersonal. It is organized in such a way that you cannot have a confirmation email of your call, not escalate. Very disappointing.
I like the products but distrust completely the service.
I ordered on May 25. Still not solved on September 17, 2015
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: I just want the issue fixed (my loyalty awards applied). And the late fees waived (28 $).
I liked: Furniture.
I didn't like: Service for price of product, Delivery, Coupon code.