Pottery Barn forgot twice to apply the loyalty reward. They sent me from their customer service to their bank (community).
They all agreed something went wrong, but no one could take ownership to make the decision to solve the matter. I called 4 times, each call taking ages to at last talk to someone (you get a machine for the first minutes) and sent 2 emails.
The customer service is appalling, very impersonal. It is organized in such a way that you cannot have a confirmation email of your call, not escalate. Very disappointing.
I like the products but distrust completely the service.
I ordered on May 25. Still not solved on September 17, 2015
PArisTexas wrote the review because of poor customer service at Pottery Barn. Reviewer claimed that he or she lost $100 and wants Pottery Barn to "i just want the issue fixed (my loyalty awards applied). and the late fees waived (28 $)".
The most disappointing in user's experience was service for price of product, delivery and coupon code. Author liked the most furniture. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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