New Reviewer
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We ordered our daughter a new Q Bed, bedside table and end of bed seat / cushion in June 2021.

In September 2021 they called to organise delivery and I advised our new home build was running late. I agreed to pay storage for the items and was advised to give them a weeks notice when ready in December 2021 for delivery.

I called last week to organise delivery for next week and was told my order is not ready for delivery.

I cant express how frustrating my experience has been communicating with Pottery Barn customer service and their delivery partner ANC.

Nobody k owns anything. It is classic right arm doesnt know what left arm is doing.

Conflicting information provided and no clarity whatsoever.

I love the products but would advise not to use west elm / Pottery Barn. Looking at reviews online most people are having very poor experiences.


User's recommendation: Do not buy anything from Pottery Barn if you can’t take it from the shop when you leave!! They are just a nightmare.

Preferred solution: Let the company propose a solution.

Pottery Barn Pros: Style of the furniture.

Pottery Barn Cons: Poor excuses from customer service, Horrendous customer service, Delivery service.

Location: 1 Bondi Road, Bondi Junction, New South Wales, 2022

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Pottery Barn Reviews

  1. 230 reviews
  2. 121 reviews
  3. 56 reviews
  4. 18 reviews
  5. 10 reviews
Pottery Barn reviews