State: Washington Clear all filters (12 of 589 reviews match)
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My Wife and I ordered a $5000 leather sectional on labor day, we were told that it would be delivered between the 9th and the 23rd of November. We were totally ok with that we knew ahead of time to expect that time frame the woman at the store told us they estimate...
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Company wrote 0 public responses to the review from Nov 14, 2017.
Purchased bedroom system from Pottery Barn Teen on July 4th 2016. Confirmed order and delivery date between 5-15th of Aug. on the 20th phoned PB Teen and asked for update. Customer service stated one item from system was on back order and would fulfill ASAP - PB Teen...
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Company wrote 0 public responses to the review from Sep 10, 2016.
I purchased the furlicious back rest cover and back lounger for my daughter as a christmas gift. The items were on back order and did not arrive for 2 months (February). I attempted to place the furlicious cover on the back lounger in early march and the cover ripped...
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Company wrote 0 private or public responses to the review from Jul 27, 2015.
I didn't like
  • Bad quality
#673000
Poor Customer Service. I placed an order and made an error so I called within the hour of order. Rep says they have no ability to see an order and therefore cannot change or cancel to avoid unnecessary shipment. In their defense It does state on the website once an...
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Company wrote 0 private or public responses to the review from Jun 30, 2015.
1.4
#658881
I ordered 4 pieces from the Whitney Corner Desk collection and it doesn't match at all. The almond white is different on the corner piece vs the file cabinets that butt up against the whole unit. PB refuses to help and I have spent hours on the phone asking and begging...
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Company wrote 0 private or public responses to the review from Jun 21, 2015.
1.6
I liked
  • Buying from restoration hardware
I didn't like
  • Incompetent people
#653873
I placed an order for the fur sleeping bag back on December 8th. It was my first online order placed for Christmas as I wanted to be sure I received it no problem since it was the gift my daughter was asking Santa for. I actually ordered another item as well, which was...
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Company wrote 0 private or public responses to the review from Dec 26, 2012.
#370370
We ordered a table from Pottery Barn and explained we needed it held until we moved into our new house. Upon getting the keys, we realized the table would not fit. We promptly called Pottery Barn to explain we couldn't take possession and they refunded our table...
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Company wrote 0 private or public responses to the review from Feb 26, 2012.
Anonymous
ShyBoy

If you had ordered it actually through a store, that would not have happened. The shipping price is bundled into store pricing, so the prince you see is the price you pay. If...

We had a registry with them, they shipped to an old address that I had since updated. Then kept shipping replacement items then finally merch cards (once call tags got too expensive) to that address. Two months after my wedding I finally got merch cards in the mail...
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Company wrote 0 public responses to the review from Jan 19, 2012.
Anonymous
Just as frustrated

Too complicated, simplify. When did PB allow registry completion at West Elm? Didn\'t you have a contact person at PB to work with you? Messy

Anonymous
Just as frustrated

Too complicated, simplify.

Coupeville, Washington
#290454
I recently spend over $20k with Pottery Barn for new furniture. But there are so many problem with customer service. Media center was damaged in transit. I had to call pottery barn to get shipping and delivery charge reimbursed. Since its not my problem that the...
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Company wrote 0 private or public responses to the review from Dec 15, 2011.
Anonymous
Know you facts

Most special order furniture is not returnable. It is the job of the consumer to research what will & will not work in their space. As for the media center, you are wrong; whe...

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Mailing Address:
Pottery Barn
2390 Market Street Pottery Barn?2100 Chestnut Street, San Francisco, CA 94123
San Francisco, CA 94114
USA
Phone:
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I have a couple of complaints that finally resulted in me unsubscribing from Pottery Barn emals and I have had my name removed from their mailing list, so I no longer receive their catalog. I have been a loyal customer of Pottery Barn for over 10 years, but this was...
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Company wrote 0 private or public responses to the review from Jun 06, 2011.